Question 1

What should I do immediately after water damage?

Accepted Answer

First, ensure everyone's safety and evacuate if necessary. Then call NBE immediately at 707-544-5778 for 24/7 emergency response. Turn off water at the main valve if safe to do so, move valuables to higher ground, and document damage with photos. We typically arrive within hours to begin water extraction and prevention of further damage.

Question 2

Are you available for emergency calls outside business hours?

Accepted Answer

Yes. NBE Property Restoration operates 24/7/365. We maintain emergency response crews ready to dispatch at any time, day or night, including weekends and holidays. Our average response time is within 2 hours of your call.

Question 3

What certifications does your team hold?

Accepted Answer

Our team is certified by IICRC (Water and Fire/Smoke Restoration), ACAC (Fire/Smoke Consultant, Indoor Air Quality, Microbial), EPA Lead-Safe, and OSHA-compliant. We hold General Contractor License #1050494 and are Diamond Certified — the only Diamond Certified mold remediation company in the North Bay.

Question 4

Do you work with insurance companies?

Accepted Answer

Absolutely. We have extensive experience working directly with insurance companies on claims. We help document damage, communicate with your adjuster, and ensure proper coverage. Our transparent approach and detailed reporting help expedite the claims process.

Question 5

What areas do you serve?

Accepted Answer

We primarily serve the North Bay Wine Country including Sonoma County, Marin County, and Napa County — Santa Rosa, Petaluma, Healdsburg, Windsor, Sebastopol, Napa, and surrounding communities. Call 707-544-5778 for service availability.

Question 6

What services does NBE provide beyond water damage?

Accepted Answer

We offer comprehensive restoration and reconstruction services including fire and smoke damage restoration, mold remediation, sewage backup cleanup, emergency board-up, odor removal, structural repairs, home remodeling, and new construction. Whether residential or commercial, we handle disasters of any size.

Question 7

How do you prevent mold growth after water damage?

Accepted Answer

Our immediate response includes professional water extraction, structural drying with industrial equipment, dehumidification, and antimicrobial treatment. We monitor moisture levels and airflow to prevent mold. Our ACAC and IICRC certified technicians follow strict protocols to ensure complete remediation.

Question 8

How long does water damage restoration take?

Accepted Answer

The timeline depends on severity. Water extraction typically takes a few hours; structural drying takes 3-5 days using industrial dehumidifiers and air movers. Reconstruction and repairs can take 1-4 weeks. We provide a detailed timeline after our initial assessment and moisture mapping.

Restoration Industry Glossary — Water, Fire & Mold Terms Explained