1. Information We Collect
NBE Property Restoration collects information you provide directly to us, including:
- Name and contact information (phone number, email address)
- Property address and service location
- Details about your restoration or construction needs
- Insurance information when applicable
- Communications you send to us
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Provide restoration and construction services
- Communicate with you about your project
- Process insurance claims on your behalf
- Send you updates about our services (with your consent)
- Improve our services and website
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Insurance companies when processing claims on your behalf
- Subcontractors working on your project
- Service providers who assist our operations
- Legal authorities when required by law
4. Emergency Contact Information
When you submit an emergency contact request, your information is immediately shared with our on-call technicians via SMS and email to ensure rapid response. This information includes your name, phone number, address (if provided), and message details.
5. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Unsubscribe from our newsletter at any time
9. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). You may request information about the categories of personal information we collect, the purposes for collection, and the categories of third parties with whom we share information.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:
- Phone: (707) 544-5778
- Email: help@nberestoration.com
- Service Area: Santa Rosa, Sonoma County, Napa County, Marin County, North Bay, CA
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.